Buckhead Paws To The Rescue
Understandably, the vast majority of our dog walking and pet sitting clients are from the Atlanta area (including Buckhed, Brookhaven, Sandy Springs, Dunwoody, Decatur, or Midtown). But once in a while, we have a visitor from out of town who needs our services. And that was the case Saturday morning.
A man left a message on our Buckhead Paws phone at 6:35 am that he’d just arrived in town from North Carolina and was staying at the Westin Hotel in Buckhead. But they wouldn’t allow him to check in because his beagle, Chance, exceeded their weight limit. He was calling every service in town to try to find somewhere he could board Chance for the next two days.
Traditional boarding facilities couldn’t help on such short notice, because they always require a trial socialization period. And, at that hour of the morning, he wasn’t having any success connecting with other services.
Buckhead Paws heard the message about 7:20 am, and the client’s desperation came through loud and clear. We don’t have a kennel or boarding facility, but we do have a couple team members who could take in a pup in an urgent situation . . . and that’s just what this was.
A quick call to the client confirmed that he was indeed still trying to find a solution for boarding Chance. During the call, we asked if Chance has any behavioral issues. Without missing a beat, the client said, “Yep, he’s lazy!” Cracked us up!
The next reach-out was to Robert, the newest member of our team, who quickly stepped up and said, “Why, yes, indeed; I’d be delighted to host Chance for a couple days!” And so it was that within the next few minutes, we set up the client’s profile, put him in touch with Robert, and made arrangements for the handover. By 8:45 am, Chance was in good hands with Robert, and a very relieved, satisfied new client was on his way to do whatever he needed to do.
Chance’s dad took a chance on us . . . and we’re so glad he did! We aren’t always able to pull rabbits out of the hat like we did early on this Saturday morning, but it sure feels good when we do. Special thanks to Robert for making it happen!
Mark Shaver has owned Buckhead Paws since 2012, and is an active member of Pet Sitters International. Previously, he was a senior executive with three multinational corporations.